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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we canβt offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refundsIf you havenβt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youβve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale itemsOnly regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, youβll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasnβt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We donβt guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
ΠΠ°ΡΠ΅ΡΡΠ²Π΅Π½Π½ΡΠ΅ ΡΠ΄ΠΎΠ±ΡΠ΅Π½ΠΈΡ Π½Π΅ΠΎΠ±Ρ ΠΎΠ΄ΠΈΠΌΡ Π΄Π»Ρ ΠΎΠ±Π΅ΡΠΏΠ΅ΡΠ΅Π½ΠΈΡ ΡΡΠΎΠΆΠ°ΠΉ, ΠΊΠΎΡΠΎΡΡΠΉ ΠΏΡΠΎΠ΄ΡΠΊΡΠΈΠ²Π΅Π½. ΠΠ·ΠΎΡ, ΡΠΎΡΡΠΎΡ ΠΈ ΠΊΠ°Π»ΠΈΠΉ ΡΠ²Π»ΡΡΡΡΡ Π½Π΅ΠΊΠΎΡΠΎΡΡΠΌΠΈ ΠΈΠ· ΡΠ°ΠΌΡΠ΅ Π²Π°ΠΆΠ½ΡΡ ΠΏΠΈΡΠ°ΡΠ΅Π»ΡΠ½ΡΡ Π²Π΅ΡΠ΅ΡΡΠ². ΠΠ½ΠΈ ΠΏΠΎΠΌΠΎΠ³Π°ΡΡ Π² ΠΏΡΠΎΠ΄Π²ΠΈΠΆΠ΅Π½ΠΈΠΈ ΡΠΎΡΡΡ ΡΠ°ΡΡΠ΅Π½ΠΈΠΉ ΠΈ ΡΠ²Π΅Π»ΠΈΡΠ΅Π½ΠΈΡ ΡΡΠΎΠΆΠ°ΠΉΠ½ΠΎΡΡΠΈ. ΠΡΠΎ ΠΎΡΠ»ΠΈΡΠ½ΡΠΉ ΠΌΠ΅ΡΠΎΠ΄ ΡΠ»ΡΡΡΠ΅Π½ΠΈΡ ΠΏΠΎΡΠ²Ρ ΠΊΠ°ΡΠ΅ΡΡΠ²ΠΎ. ΠΡΠΎΡΠ΅ΡΡ ΠΈΠ·ΠΌΠ΅Π½ΡΠ΅Ρ ΠΌΠΈΠΊΡΠΎΠ±ΠΈΠΎΠΌ ΠΏΠΎΡΠ²Ρ ΠΈ ΠΌΠΎΠΆΠ΅Ρ ΠΎΠ±Π΅ΡΠΏΠ΅ΡΠΈΠ²Π°ΡΡ Π²Π°ΠΆΠ½ΡΠ΅ ΠΌΠΈΠΊΡΠΎΡΠ»Π΅ΠΌΠ΅Π½ΡΡ. ΠΡΠΎ ΡΠ°ΠΊΠΆΠ΅ ΡΡΡΠ΅ΠΊΡΠΈΠ²Π½ΡΠΉ Π²Π°ΡΠΈΠ°Π½Ρ ΠΏΠΎΠ²ΡΡΠ΅Π½ΠΈΡ Π²ΠΎΠ΄ΠΎΠ΅ΠΌΠΊΠΎΡΡΠΈ ΡΠ΄Π΅ΡΠΆΠ°Π½ΠΈΠ΅ Π² Π²Π°ΡΠ΅ΠΉ ΠΠΈΠΊΡΠΎΠ±Ρ Π² ΠΏΠΎΡΠ²Π΅ ΠΌΠΎΠ³ΡΡ ΡΡΠΈΠ»ΠΈΡΡΡΡ ΡΠΊΠΎΡΠΎΡΡΡ Π½Π° ΡΠΊΠΎΡΠΎΡΡΡ ΠΈΠ½ΡΠ΅Π³ΡΠ°ΡΠΈΠΈ ΠΎΡΠ³Π°Π½ΠΈΡΠ΅ΡΠΊΠΎΠ³ΠΎ Π²Π΅ΡΠ΅ΡΡΠ²Π° Π² ΠΏΠΎΡΠ²Ρ.ΠΏΠΎΠ΄ΠΊΠΎΡΠΌΠΊΠ° ΠΎΡΡ ΠΈΠ΄Π΅ΠΈ ΠΠΎΠΌΠΏΠΎΡΡ ΡΠ²Π»ΡΠ΅ΡΡΡ ΠΎΡΠ»ΠΈΡΠ½ΡΠΌ ΡΠΏΠΎΡΠΎΠ±ΠΎΠΌ ΠΏΠΎΠ²ΡΡΠΈΡΡ ΡΡΠΎΠΆΠ°ΠΉΠ½ΠΎΡΡΡ Π° ΡΠ°ΠΊΠΆΠ΅ ΡΠ»ΡΡΡΠΈΡΡ ΠΏΠΎΡΠ²Ρ ΡΠΎΡΠΌΠ° ΠΈ ΡΡΠ½ΠΊΡΠΈΡ. ΠΠ°ΡΡΠ΄Ρ Ρ ΠΎΠ±Π΅ΡΠΏΠ΅ΡΠ΅Π½ΠΈΠ΅ΠΌ ΠΎΡΠ½ΠΎΠ²Π½ΡΡ ΠΌΠ°ΠΊΡΠΎΡΠ»Π΅ΠΌΠ΅Π½ΡΠΎΠ², ΠΊΠΎΠΌΠΏΠΎΡΡ ΡΠ°ΠΊΠΆΠ΅ ΡΠ»ΡΡΡΠ°Π΅Ρ Π·Π°ΠΏΠ°Ρ ΡΠ³Π»Π΅ΡΠΎΠ΄Π° Π² ΠΏΠΎΡΠ²Π΅. ΠΠ½ ΡΠ»ΡΡΡΠ°Π΅Ρ ΡΠ°Π·Π½ΠΎΠΎΠ±ΡΠ°Π·ΠΈΠ΅ ΠΏΠΎΡΠ²Ρ ΠΈ ΠΏΠΎΠ΄Π°Π²Π»ΡΠ΅Ρ ΠΏΠ°ΡΠΎΠ³Π΅Π½Ρ, ΠΏΠ΅ΡΠ΅Π½ΠΎΡΠΈΠΌΡΠ΅ ΠΏΠΎΡΠ²ΠΎΠΉ. ΠΠ°ΠΈΠ±ΠΎΠ»Π΅Π΅ ΡΡΡΠ΅ΠΊΡΠΈΠ²Π½ΠΎΠ΅ ΡΠ΄ΠΎΠ±ΡΠ΅Π½ΠΈΠ΅ Π΄Π»Ρ Π²Π°ΡΠ΅Π³ΠΎ ΡΠ°Π΄Π°Β β ΡΡΠΎ ΡΠΎ, ΠΊΠΎΡΠΎΡΠΎΠ΅ ΡΠΎΠ²ΠΌΠ΅ΡΡΠΈΠΌΠΎ Ρ Π²Π°ΡΠΈΠΌΠΈ ΠΊΠΎΠ½ΠΊΡΠ΅ΡΠ½ΡΠΌΠΈ ΠΊΡΠ»ΡΡΡΡΠ°ΠΌΠΈ. ΠΠ΅ΠΊΠΎΡΠΎΡΡΠ΅ Π²ΠΈΠ΄Ρ ΠΌΠΎΠ³ΡΡ Π²ΡΠ΄Π΅ΡΠΆΠΈΠ²Π°ΡΡ Π±ΠΎΠ»Π΅Π΅ Π²ΡΡΠΎΠΊΠΈΠ΅ ΡΠ΅ΠΌΠΏΠ΅ΡΠ°ΡΡΡΡ ΠΈ Π±ΠΎΠ»Π΅Π΅ Π½ΠΈΠ·ΠΊΡΡ Π²Π»Π°ΠΆΠ½ΠΎΡΡΡ Π²ΡΡΠ΅, ΡΠ΅ΠΌ Π΄ΡΡΠ³ΠΈΠ΅. ΠΠ»Ρ Π»ΡΡΡΠ΅ΠΉ ΠΏΠΎΡΠ²Ρ ΡΠΎΡΠ΅ΡΠ°Π½ΠΈΠ΅ Π΄Π»Ρ Π²Π°ΡΠ΅ΠΉ ΠΊΡΠ»ΡΡΡΡΡ, Π²Ρ ΠΌΠΎΠΆΠ΅ΡΠ΅ ΡΠΊΡΠΏΠ΅ΡΠΈΠΌΠ΅Π½ΡΠΈΡΠΎΠ²Π°ΡΡ Ρ ΡΠ°Π·Π½ΡΠΌΠΈ ΡΠΈΠΏΠ°ΠΌΠΈ ΠΏΠΎΡΠ²Ρ. Π‘ΡΡΠ΅ΡΡΠ²ΡΠ΅Ρ Π΄Π²Π° Π²ΠΈΠ΄Π° ΡΠ΄ΠΎΠ±ΡΠ΅Π½ΠΈΠΉ: ΠΎΡΠ³Π°Π½ΠΈΡΠ΅ΡΠΊΠΈΠ΅ ΠΈ ΠΎΡΠ³Π°Π½ΠΈΡΠ΅ΡΠΊΠΈΠ΅. PH ΡΡΠΎΠ²Π½Ρ ΠΏΠΎΡΠ²Ρ Π²Π»ΠΈΡΠ΅Ρ ΡΠ΅ΡΠ΅Π· Ρ ΠΈΠΌΠΈΡΠ΅ΡΠΊΠΈΠ΅ ΡΠ΄ΠΎΠ±ΡΠ΅Π½ΠΈΡ, ΡΡΠΎ ΠΏΡΠΈΠ²ΠΎΠ΄ΠΈΡ ΠΊ ΡΠ½ΠΈΠΆΠ΅Π½ΠΈΡ ΡΡΠΎΠΆΠ°ΠΉΠ½ΠΎΡΡΠΈ. ΠΡΠΎΠΌΠ΅ ΡΠΎΠ³ΠΎ, ΠΎΠ½ΠΈ ΠΌΠΎΠ³ΡΡ ΡΠ²Π΅Π»ΠΈΡΠΈΡΡ ΠΊΠΎΠ»ΠΈΡΠ΅ΡΡΠ²ΠΎ Π±ΠΎΠ»Π΅Π·Π½Π΅ΠΉ ΠΈ Π²ΡΠ΅Π΄ΠΈΡΠ΅Π»Π΅ΠΉ ΠΈ ΡΠ΄Π΅Π»Π°ΡΡ ΠΈΡ Π½Π΅ΠΆΠ΅Π»Π°ΡΠ΅Π»ΡΠ½ΡΠΌΠΈ Π΄Π»Ρ ΡΠ°Π·Π»ΠΈΡΠ½ΡΡ ΠΊΡΠ»ΡΡΡΡ. ΠΡΠ³Π°Π½ΠΈΡΠ΅ΡΠΊΠΈΠ΅ ΡΠ΄ΠΎΠ±ΡΠ΅Π½ΠΈΡ ΠΌΠΎΠ³ΡΡ ΡΠ°Π±ΠΎΡΠ°ΡΡ Π²ΠΌΠ΅ΡΡΠΎ Ρ ΠΈΠΌΠΈΠΊΠ°ΡΠ°ΠΌ. Π₯ΠΎΡΡ ΠΎΠ½ΠΈ ΠΌΠΎΠ³ΡΡ Π½Π΅ ΡΠΎΠ΄Π΅ΡΠΆΠ°ΡΡ Π²ΡΠ΅ Π½Π΅ΠΎΠ±Ρ ΠΎΠ΄ΠΈΠΌΡΠ΅ ΠΌΠ°ΠΊΡΠΎΡΠ»Π΅ΠΌΠ΅Π½ΡΡ ΡΡΠ΅Π±ΡΡΡΡΡ Π²Π°ΡΠΈΠΌ ΡΠ°ΡΡΠ΅Π½ΠΈΡΠΌ, ΠΎΡΠ³Π°Π½ΠΈΡΠ΅ΡΠΊΠΈΠ΅ ΡΠ΄ΠΎΠ±ΡΠ΅Π½ΠΈΡ ΡΠ°ΡΡΠΎ ΠΌΠΎΠ³ΡΡ ΠΈΡΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°Π½ΠΈΡ Π² Π΄ΠΎΠΏΠΎΠ»Π½Π΅Π½ΠΈΠ΅ Ρ ΠΈΠΌΠΈΡΠ΅ΡΠΊΠΈΠ΅ ΠΏΡΠΎΠ΄ΡΠΊΡΡ.